Frequently Asked Questions
Most frequent questions and answers
Art By Mirna offers the following artistry services:
- Handmade resin artwork and homeware such as jewelry boxes, serving trays, vanity trays, coasters, cake tiers, ashtrays, notebooks and photo albums.
- Acrylic fluid art on canvas. To be ordered via email and not through the website till further notice.
- Custom wooden signs. To be ordered via email and not through the website till further notice.
- Custom portraits of individuals, pets and more. To be ordered via email and not through the website till further notice.
- Worldwide shipping. Please note that Art By Mirna does not cover any shipping costs, nor will be held liable for international custom fees or import costs.
- If you live in the Edmonton, AB area or the surrounding area and would like to pick up your order to waive the shipping fee, please contact us via email at info@artbymirna.com before you place your order through our website.
Unfortunately, no. However please check our return policy for more information regarding this matter.
Yes! If you wish to place a custom order that isn’t on the website, please don’t hesitate to email us at info@artbymirna.com! We will work together to complete your request. You’ll be your own designer, while we’ll be your maker!
- For all other products displayed on the website, they can be customized and personalized depending on the product.
Depending on the order, the lead time can range from anywhere between 5 – 14 days Shipping time not included.
- For custom resin products, the order takes anywhere from 10 – 14 days. Shipping time not included.
- If you need an order rushed, please email us at info@artbymirna.com. We will do our best to make it work for you! We might even have what you want in stock.
- For acrylic fluid canvases, and wooden signs, the processing time takes 3 – 14 days. Depending on work required. Shipping time not included.
- For custom portraits, the time to complete depends on the commissioned piece.
Yes!
- The resin that we use is non–toxic. It contains neither fumes nor solvents.
- The maximum temperature your resin product can come in contact with is 120F or 50C. Any hot food or beverages exceeding these temperatures should not be placed on your resined surface.
- Please do not place resin products in the microwave or oven. Heating them may cause permanent damage!
Our resin is also food safe. Once the resin is cured, it becomes fully inert and therefore can be safely used as a food contact surface.
Edmonton, AB, Canada.
Yes! Please see “shipping services” above and send us an email so that we can decide on the location, date, and time.
- Typically, no. Once you place an order through our website, the order is generated and cannot be reversed. However, if you wanted to make alterations after you have placed your order, or simply made a mistake while ordering, please email us right away. We will do our best to accommodate you!
- Please note that this does not guarantee we will be able to make any changes to your order but we will try to make it right.
- Shipping time varies depending on where you are located.
- Shipping within Canada takes around 7 – 10 business days, weekends and holidays not included. Delivery times may be extended due to Covid-19 and/or holidays.
- International shipping time depends on the destination. Could range from 2 weeks to a few months, depending on the work requested and shipping
requirements.
